Complaints & Dispute Resolution

Mebayluon aims to resolve every customer concern quickly, objectively and in good faith. This mechanism applies to all transactions on www.mebayluon.com and Mebayluon Paragliding’s contact channels.

1. Where to complain

• Hotline: +84 964 073 555 (chief pilot) – +84 385 907 789 (flight dispatch); call, Zalo, WhatsApp. For issues at the flying site, please call directly for immediate help.
• Email: mebayluon@gmail.com or dangvm@gmail.com.
• In person: at the flying site, or at our head office, Xóm Đồng Sắc, Thôn Núi Bé, Xã Xuân Mai, Thành phố Hà Nội, Việt Nam.

2. Process

1. Submit: give your booking code (if any), name, phone number, what happened and what you request; attach photos or documents if available.
2. Response: Mebayluon responds to your complaint within 01 working day of receiving it, with a proposed resolution. If further verification is needed, we tell you why and the expected timeline within that same period.
3. Implementation: once agreed, the solution (reschedule, replacement flight, refund…) is carried out under the Cancellation, rescheduling and refund policy.

3. Dispute resolution

• Disputes are first resolved through good-faith negotiation and conciliation between the parties.
• If this fails, you may seek assistance from the state consumer-protection authority or consumer-protection organisations, or bring the matter before the competent court where Mebayluon’s head office is located, under Vietnamese law.
• Mebayluon will cooperate with competent authorities and provide transaction information and documents when requested.

4. Company information

• Company: VIEN NAM SPORT AND TOURISM JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN DU LỊCH VÀ THỂ THAO VIÊN NAM)
• Trading name: Mebayluon Paragliding
• Enterprise code / Tax code: 5400524310 — first registered on 01/04/2021, 2nd amendment registered on 28/08/2025; issued by: Business Registration and Corporate Finance Division – Hanoi Department of Finance
• Head office: Xóm Đồng Sắc, Thôn Núi Bé, Xã Xuân Mai, Thành phố Hà Nội, Việt Nam
• Legal representative: Đặng Văn Mỹ – Director
• Phone: 0964 073 555 — Email: dangvm@gmail.com
• Customer hotline: +84 964 073 555 | +84 385 907 789 (Zalo, WhatsApp) — Email: mebayluon@gmail.com
• Website: https://www.mebayluon.com