Terms of Use & General Terms of Transaction

The website www.mebayluon.com (the “Website”) is owned and operated by VIEN NAM SPORT AND TOURISM JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN DU LỊCH VÀ THỂ THAO VIÊN NAM), trading as Mebayluon Paragliding (“Mebayluon”, “we”). By accessing or using the Website, or booking a service through it, you confirm that you have read, understood and agreed to these terms.

1. Scope

• The Website presents and takes bookings for: tandem paragliding (you fly with a pilot), paramotor (PPG) flights, related services (pickup, flycam/360 camera filming…), homestay rooms, and presents paragliding products and courses.
• These terms are the general terms of transaction for all transactions on the Website. Taking part in a flight is additionally governed by the Terms & Conditions for Paragliding Participation that you tick to accept at the confirmation step of the booking. Where the two documents differ on flight participation, the Terms & Conditions for Paragliding Participation prevail.
• The following policies form part of these terms: Payment policy, Cancellation, rescheduling and refund policy, Service delivery policy, Privacy policy and Complaints and dispute resolution.

2. Booking process

1. Choose a flying site, package and optional services on the Booking page, or contact us on +84 964 073 555 – +84 385 907 789 (call, Zalo, WhatsApp).
2. Enter the flight date, time slot, contact details and each passenger’s details (full name, date of birth, gender, ID/passport number, weight, nationality).
3. The Website shows a summary of selected services, the price breakdown and the total. Review it, read and accept the Terms & Conditions, then press Confirm.
4. You receive a booking code and a confirmation email (with your flight ticket). Our staff will contact you within 3 hours of receiving the booking to confirm the schedule, services and weather.
5. The transaction is concluded when Mebayluon confirms the booking with you (by phone, Zalo, WhatsApp or email).
6. You can look up and edit your booking (date, time, number of guests, contact details, pickup, passenger details) or request cancellation on the Manage booking page using your booking code and phone number, until 18:00 on the day before the flight. After that, please call the hotline.

3. Prices

• Prices are quoted in Vietnamese dong (VND) and include VAT; a VAT invoice is issued on request. Any USD amount shown is for reference only.
• The price that applies is the one displayed when you book. At some sites, weekends and public holidays have separate prices, shown at booking. Group discounts (if any) are applied automatically based on the number of guests.
• Items included in the price (e.g. GoPro photos & video, drinking water, insurance, flight certificate… depending on the site) are listed at the package step and in the confirmation summary. Optional services (pickup, flycam, 360 camera…) are charged at the displayed price.
• If you change the date or number of guests, the price is recalculated using the price list for the new date/number of guests.

4. Your rights and obligations

• Provide accurate information (name, date of birth, ID, weight, health condition). False or withheld information may lead to refusal to fly for safety reasons under the Terms & Conditions.
• Follow the safety instructions of the pilot and ground staff and arrive on time.
• Pay in full according to the Payment policy.
• You are entitled to full information on services, prices and terms before booking; to reschedule, cancel and receive refunds under the Cancellation, rescheduling and refund policy; to protection of your personal data; and to lodge complaints.
• Do not use the Website for fraud, fake bookings, malware, unlawful data collection or anything that disrupts its operation.

5. Mebayluon’s rights and obligations

• Provide the services as described and confirmed; publish prices, terms and policies on the Website.
• Assign professionally trained, certified pilots and suitable equipment; flight safety always comes first.
• Refuse, postpone or cancel a flight when weather or site conditions are unsafe, or when a passenger does not meet participation requirements — see the Cancellation, rescheduling and refund policy.
• Protect customer data under the Privacy policy.
• Receive and resolve complaints under Complaints and dispute resolution.

6. Intellectual property

Content on the Website (text, images, video, logos, design) belongs to Mebayluon or is used lawfully. It may not be copied or used commercially without Mebayluon’s written consent. Third-party content is credited to its source.

7. Limitation of liability regarding the Website

• Weather information, flight forecasts and knowledge articles on the Website are for reference only; the final decision to fly rests with the pilot on site.
• The Website may link to third-party websites (partners, social networks). Mebayluon is not responsible for their content or policies.
• We strive to keep the Website available and accurate, but it may be interrupted for maintenance or technical faults. If a price or information error occurs, Mebayluon will contact you to agree before providing the service; you may cancel the booking free of charge if you do not agree.

8. Changes

Mebayluon may update these terms and policies. The update date is shown at the top of each page. The version that applies to a booking is the one displayed when you confirmed it.

9. Governing law

These terms are governed by the laws of Vietnam. Disputes are resolved under Complaints and dispute resolution.

10. Company information

• Company: VIEN NAM SPORT AND TOURISM JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN DU LỊCH VÀ THỂ THAO VIÊN NAM)
• Trading name: Mebayluon Paragliding
• Enterprise code / Tax code: 5400524310 — first registered on 01/04/2021, 2nd amendment registered on 28/08/2025; issued by: Business Registration and Corporate Finance Division – Hanoi Department of Finance
• Head office: Xóm Đồng Sắc, Thôn Núi Bé, Xã Xuân Mai, Thành phố Hà Nội, Việt Nam
• Legal representative: Đặng Văn Mỹ – Director
• Phone: 0964 073 555 — Email: dangvm@gmail.com
• Customer hotline: +84 964 073 555 | +84 385 907 789 (Zalo, WhatsApp) — Email: mebayluon@gmail.com
• Website: https://www.mebayluon.com