Privacy Policy

VIEN NAM SPORT AND TOURISM JOINT STOCK COMPANY (“Mebayluon”, “we”) respects and protects customers’ personal data in accordance with Vietnamese personal data protection law (the Law on Personal Data Protection and its implementing regulations). This policy explains what we collect, why, how long we keep it, who can access it and your rights.

1. Data we collect

• When booking a flight: each passenger’s full name (as on passport/ID), date of birth, gender, ID/passport number, weight and nationality; the booker’s phone, email, pickup address and special requests.
• When booking a homestay room, registering for an event, contacting us or chatting with our automated assistant (chatbot): the information you enter.
• Technical data: a cookie remembering your language; anonymous/aggregated usage statistics from analytics tools; anti-spam checks when submitting forms.
• Sensitive data: health information (if you disclose it in special requests or to the pilot) is used only for flight safety. Providing it is voluntary, but without necessary information we may be unable to arrange a safe flight.

2. Purposes

• Receiving, confirming and scheduling flights; assigning pilots, equipment and transport.
• Buying accident insurance for passengers; issuing tickets and flight certificates.
• Customer support, weather-related schedule changes, confirmation emails, sending flight photos/videos.
• Accounting, payment reconciliation and legal obligations.
• Improving the Website and service quality (aggregated statistics).

We do not sell personal data and do not use it for other purposes without your consent.

3. Retention

Data is kept for the periods required by law. Afterwards — or when you request deletion and there is no legal basis to keep it — the data is deleted or anonymised.

4. Who can access your data

• Mebayluon dispatch staff, pilots and drivers — only the data they need for their work.
• The insurance company providing the flight accident insurance — receives each passenger’s name, date of birth, gender, ID number, nationality and flight date to issue accident insurance.
• Providers of data storage, email, technical infrastructure and operational tools that process data on our behalf under confidentiality agreements and only for the purposes above. Some providers’ servers may be located outside Vietnam; by using our services you agree to this cross-border transfer for these purposes.
• Competent authorities when required by law.

5. Security measures

• The Website is served over encrypted HTTPS; admin areas require login and role-based access.
• ID numbers are partially masked in confirmation emails.
• The Website does not collect card numbers or bank account credentials.
• If a data breach is detected, we handle it and notify as required by law.

6. Your rights as a data subject

You have the right to: be informed about processing; give or withdraw consent; access, view and correct your data; request deletion, restriction of processing or a copy of your data; object to processing (including use of images for promotion — see section 3 of the Terms & Conditions for Paragliding Participation); complain, report, sue and claim damages as provided by law. Withdrawing consent does not affect the lawfulness of processing carried out before.

You can edit your booking details on the Manage booking page or send a request via the channels in section 7. We respond within the time limits set by law.

7. Contact about personal data

Email mebayluon@gmail.com or dangvm@gmail.com — Hotline +84 964 073 555 – +84 385 907 789 (call, Zalo, WhatsApp) — Head office: Xóm Đồng Sắc, Thôn Núi Bé, Xã Xuân Mai, Thành phố Hà Nội, Việt Nam.

8. Company information

• Company: VIEN NAM SPORT AND TOURISM JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN DU LỊCH VÀ THỂ THAO VIÊN NAM)
• Trading name: Mebayluon Paragliding
• Enterprise code / Tax code: 5400524310 — first registered on 01/04/2021, 2nd amendment registered on 28/08/2025; issued by: Business Registration and Corporate Finance Division – Hanoi Department of Finance
• Head office: Xóm Đồng Sắc, Thôn Núi Bé, Xã Xuân Mai, Thành phố Hà Nội, Việt Nam
• Legal representative: Đặng Văn Mỹ – Director
• Phone: 0964 073 555 — Email: dangvm@gmail.com
• Customer hotline: +84 964 073 555 | +84 385 907 789 (Zalo, WhatsApp) — Email: mebayluon@gmail.com
• Website: https://www.mebayluon.com